A. Setup at merchant's website --> (1) Service Request (2) Category (3) Update Products
B. Receiving the repair items
C. Updating status of the repair items
D. Pickup & payment of the repair items
Step 1 of 4 - 1st Time Setup:
A1.Login to merchant's website
A2. Go to --> Sales & Distribution --> Service Request --> Service Description Maintenance --> Click Add. Please add 2 description or Reason Code as per image: (1) Repair (2) Warranty
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| Service Description Maintenance |
A3. Then, go to Sales & Dist.--> Product Maintenance --> Category maintenance --> add one New category called Repair Items
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| Add Category & Type Services |
A4. Then, go to terminal to do file update --> F2 --> Admin --> Update Files --> Full Update (X) --> Done --> Update (X) --> Enter
A5. Next is to add type of products under Category Repair Items
Go to Stock Take --> create type of products normally sent for repair - for example Hand phone, TV, Computer, Electrical etc. (Note: for quantity, please enter --> 0 (zero, no stock yet)
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| Add repair items via Stock Take menu |
A6. After adding the product types, do file update --> F2 --> Admin --> Update Files --> Full Update (X) --> Done --> Update (X) --> Enter
Step 2 of 4 - Receiving Repair Items
B1. Go to terminal --> F2 --> Repair & Service
B2. Enter job number for both you & customer reference
B3. Enter customer's hand phone number
B4. Tap "Add or Tambah" to choose Repair Items --> Select product to be repaired / warranty
B5. Enter information --> Enter quantiy & price of service (press Back button to delete)
B6. Enter Ref (reference) --> enter or scan Serial Number or IMEI Number or any reference
B7. Press Done or Selesai --> Tap Staff card --> Receipt is printed
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| Enter the reference..tap for keyboard or scan barcode |
B8. To confirm transaction --> Login to Merchant's website --> Home > Sales & Distribution > Service Request > Service Request Log
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| To confirm, check Service Request Log |
Step 3 of 4 - Updating Status of Repair Items
C1. Go to Merchant's website --> Home > Sales & Distribution > Service Request > Service Request Log
C2. Select item to be updated --> click on Add
C3. Enter the customer reference or HP number and update the status --> click Save (Note: Leave staff name blank)
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| Update Repair Status |
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| Sample |
C4. To check Status of Repair --> go to Terminal --> F2 --> Repair & Services --> Check Status --> Enter the reference or customer's hand phone number.
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| Check Repair status at terminal |
Step 4 of 4 - Pick Up Repair Items by Customer
Step D1. Customer visit shop and present his/her repair service slip
Step D2a. Go to F2 --> Repair & Services --> Pick Up
Step D2b. Enter the reference number or customer's HP number
Step D3. System will then display the service item --> tap on the item
Step D4. Next, enter the service charge --> press Enter
Step D5. Select type of payment (X) --> press Done or Selesai
Step D6. Tap staff card to proceed
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| Tap the item menu to pick up |
