I add stock via Open Receive but no record in the stock movement & stock balance

This error happen because the product code when created previously, there was no stock code link to it. It is either stock code does not exist or stock code created but not link to the product code.

The non linkage can happen if previously, the product was created using:
1. Website - Product Maintenance (forget to link and create stock code)
2. Excel - upload CSV file (the stock code information is missing during upload)


A. How to confirm the stock code is not link to the product code?

A1. Go to merchant's website and login
A2. Go to Product  Sales & Distribution > Product Maintenance > Product Maintenance
A3. Enter the product code or keyword, press Search
A4. Click the link to go to the product page
A5. Scroll to the bottom where it mentioned "Stock Information" - no stock code added

Stock Code Not Link

B. How to solve the error (2 solutions)

Solution 1 - Summary:
1. Delete the product code from product maintenance
2. Update Terminal
3. Re-create or add back the same product & code using Terminal's Stock Take function
4. Update Terminal
5. Re-do the Open Receive

B1. Go to merchant's website and login
B2. Go to Product  Sales & Distribution > Product Maintenance > Product Maintenance --> Enter the product code
B3. Tick the product list box and click Delete
B4. After confirm delete --> Update the terminal
B5. Go to F2 --> Admin --> Update Files --> Full Update (X) --> Done/Selesai --> Update (X) --> Enter 

Delete the product code

B6. Add the product using Stock Take

Step B6-1 - Go to F2 --> Stock Take 

Step B6-2 - Scan or enter product code --> Tap Ok (on message said "Item tiada"). If item already added, the message will not appear.

Step B6-3 - Enter the information required as display. Description means product name --> Done. Repeat this step to add more product. For product already exist, information required is simpler (enter Quantity, Amount etc).

Step B6-4 - Press Done to complete. Tap Staff Card. Receipt will be printed.

Step B6-5 - Then, update the Terminal --> F2 --> Admin --> Update Files --> Full Update (X) --> Done/Selesai --> Update (X) --> Enter

Step B6-6 - Re-do the Open Receive

Step B6-7 - To confirm transaction, go to Stock Movement report or perform Stock Check at terminal.


C. What if the merchant is located far, can I solve this Online via Website
Yes, you can. Summary steps: (Solution 2)

1. Check stock code at stock maintenance. If not exist, to Add stock information. If exist, proceed next.
2. Link the stock code to the stock information at Product Maintenance.
3. Update the Terminal
4. Re-do the Open Receive

For details, please follow these steps:

Step C1 - After you have confirmed the stock code is not link to the product information, go to Stock Maintenance --> Stock Code --> search the code

Step C2a - if the stock code is NOT found or does not exist --> please ADD the stock information using the same product code

Step C2b - if the stock code exist, please proceed to Step 3

Step C3 - Go to Product  Sales & Distribution > Product Maintenance > Product Maintenance --> Enter the product code. Click on the list and scroll down to Stock Information.

Step C4 - At Stock Information, enter the stock code and Click Save.

Stock Code link

Step C5 - After save, perform update at Terminal -->  F2 --> Admin --> Update Files --> Full Update (X) --> Done/Selesai --> Update (X) --> Enter

Step C6 - Re-do the Open Receive

Step C7 - To confirm transaction, go to Stock Movement report or perform Stock Check at terminal.