A. Registration
A1. How to register TrackSol Account
A2. How to submit the Merchant Application form
A3. Where to download the Merchant Application form
A4. How to pay for the services
B. Setting Up
B1. First Time Setup
B2. Quick Setup for Retail
B3. How to create staff card
B4. How to create master card
B5. How to add multiple stores / branches
B6. How to track type of payment --> by cash or card
B7. How to add Supplier Code
B8. I have made a mistake and want to re-start fresh. How to do it?
C. Update Product
C1. How to add NEW stock/product via terminal
C2. How to add product via web
C3. How to edit or delete product
C4. How to do stock adjustment or stock return (via web)
C5. How to check my stock or product balance (via terminal)
C6. How does trade-in function works?
C7. How to do Stock Take?
C8. I have counted the Actual stock balance. How to update into the system
C9. How to transfer stock/product from one store to another store via terminal
C10. Why the unit cost is not tally as entered?
C11. How to upload product & stock information using Excel file
C12. How the minimum & maximum price works
C13. Why I receive error or fail to upload the CSV product file?
C14. How to use repair service tracking module
C15. I add stock via Open Receive but no record in the stock movement & stock balance
C16. How to use discount feature
C17. How to add & delete Product Category
C18. How to add Stock Opening Balance by Batch (use CSV File)
C19. How to do Stock Transfer by Batch (use CSV file)
D. Terminal
D1. How to update terminal
D2a. How to edit receipt header to add name, address, GST no etc
D2b. I have multiple stores/branches. How to set it up & the receipt
D3. How to cancel or refund sales
D4. How to re-print receipt
D5. Why the terminal display "Error. Contact MM (2)"
D6. Terminal shows error message "Ralat Dikesan"
D7. When press F2 after merchant registration, nothing happen
D8. Terminal shows "DNS Failed"
D9. How to do terminal firmware upgrade
D10. How to edit the selling price at the terminal
D11. What is the size of the terminal's thermal paper
D12. Can I attach & use keyboard so that it is easy to type
D13. Why receipt printed blank or nothing is printed after transaction completed?
D14. How to use short cut entry during selling in POS & Sales menu at the terminal?
D15. How to enter alphanumeric product or stock code
D16. Why my terminal automatically off even when restart?
E. Report
E1. How to receive daily report via email
E2. How to print report via terminal
E3. How to view report online
E4. Why I did not receive report via email
F. GST Related
F1. How to enable GST function
F2. How to add GST Number on the receipt
F3. How to give customer full tax invoice - Merchant Login
F4. How to print Full Tax Invoice at GST (dot) EZ (dot) MY (www.gst.ez.my)
F5. How to print GST Form 3
F6. How to download GST GAF File
F7. If I purchase stock from Non-GST Supplier, how to enter?
F8. GST Tax Code
F9. I only subscribe TrackSol recently, how about my previous records & GST?
F10. How our simplified & full tax invoice works
F11. MCIS Code (The Malaysia Standard Industrial Classification) for GST Submission
G. GL Items
G1. How to do GL entries for Stock Return
G2. How to handle Credit Note from supplier?
G3. How to export transaction file to Accounting Program
H. Event
H1. How to create & use Attendance tracking module
H2. How to setup alert to Event
