A -> Deposit money to Mobile Money International's (MM) bank account.
B -> Send top up request via the terminal: F2 --> Admin --> Bank Topup
C -> System will then auto deduct your top up merchant's wallet.
Details steps by steps
Steps A1 - Deposit money into MM's bank account below. Cash only because we don't accept cheque. You can do cash deposit via CDM machine or ATM transfer or Internet Banking transfer whichever convenient to you.
Steps A2 - Keep the receipt to be used in step B later. If receipt is NOT given, please ask the bank. You need a copy of that receipt for proof of deposit.
Step B1 - Go to your Terminal --> F2 --> Admin --> Bank Topup
(Note: if your terminal does not show the Bank Topup menu --> please do reload menu: go to F2 --> Admin --> Reload Menu --> Reload --> Press Enter.
Step B2 - Choose the Bank that you have deposited the money --> then, follow the on screen steps.
Frequently Asked Questions (FAQ)
C1. How do i know i have successfully notified MM on my deposit?
- Check notification HP if received SMS: Arahan TopUp diterima dan akan diproses dlm 20minit.
- If not receive sms, meaning your request does not reached MM.
- Please redo the Topup request after waiting for 5 minutes.
C2. Should i keep the deposit slip?
- Always keep the deposit slips & receipts in case MM requires copy for verification.
C3. What else I need to know?
- All Topup request is automated for any amount below RM10,000.
- Topup for amount RM10,000 & above will require prove of deposits and longer Topup time is required.
- Should deposit slip is required, you can send by:
Email to mmcrtmail@gmail.com
MMS to mmcrtmail@gmail.com
MUST indicate your TrackSol Merchant ID or Code before sending.
MUST indicate your TrackSol Merchant ID or Code before sending.
C4. Why MM required me to send deposit slip for certain Topup?
- Deposit slip
are required sometimes when the amount or time does not appeared in bank
statement where MM will require the copy of the deposit slip to confirm
with bank.
- Please keep
all receipts for at least 1 month after deposit, even for successful
Topup, in case you are required to send in the deposit slip.
ATM & CDM (Cash Deposit Machine) Problem
C5. What should I do when my money got stuck in the CDM?
- Go to the nearest bank branch obtain the credit advise form with confirmation money credited into MM account.
- If the
deposit was not already successful at the time of report, the Bank will
call you when the money was successful deposited, please ask for the
Date & Time of the successful deposit, then request for Topup with
the given Date & Time.
C6. There is no details on the receipt or the receipt never come out, what should i do?
- Check the receipt does it show "Time out request" or "Cash retract".
- If YES, that means the money was NOT deposited into MM account. Then you have to do the followings:
- 1. Report at bank branch
- 2. Get a credit advise form filled with date & time of depository or reference no
- 3. Request for Topup with SMS or EzeeLink Terminal.
C7. What if bank system is offline?
Once is a while
bank system might go offline, when bank system is offline we are only
able to process the Topup with the bank-in-slip present up to the amount
of RM5,000.
You may send the bank slip to MM at www.help.ez.my
You may send the bank slip to MM at www.help.ez.my
Remember MUST indicate your TrackSol Merchant ID or Code before sending.
The Topup will take longer time than Cash Topup, due to the need to verify with Bank before Topup can be done.
The Topup will take longer time than Cash Topup, due to the need to verify with Bank before Topup can be done.
